How Critical is Employee Orientation for Customer Relationship Management? Insights from a Case Study

Plakoyiannaki, E., Tzokas, N., Dimitratos, P. and Saren, M. (2008) How Critical is Employee Orientation for Customer Relationship Management? Insights from a Case Study. Journal of Management Studies, 45 (2). pp. 268-293. ISSN 1467-6486

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Item Type: Article
Faculty \ School: Faculty of Social Sciences > Norwich Business School
Depositing User: Nicola Secker
Date Deposited: 18 Apr 2011 12:22
Last Modified: 21 Mar 2019 13:02
URI: https://ueaeprints.uea.ac.uk/id/eprint/29527
DOI: 10.1111/j.1467-6486.2007.00740.x

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